


"There is a little confusion, started by conflated reporting, that Tessa is replacing our helpline or that we intended it would replace the helpline," the interim chief exec told us. Tessa, Thompson argued, is a separate project that may be relaunched following this debacle. She said the helpline was simply closed for "business reasons" as opposed to being replaced with a software-based service or as a result of union activity. Thompson, however, told The Register that claims NEDA would replace its helpline service with a chatbot were untrue. Microsoft would rather spend money on AI than give workers a raise.Microsoft helps devs create chatbots – because who needs human interaction anyway?.Apple becomes the latest company to ban ChatGPT for internal use.
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This is about union busting, plain and simpleĪbbie Harper – who as an NEDA associate helped launch Helpline Associates United (HAU), a union representing staff at the non-profit – alleged the decision to close the helpline, ditch its humans, and replace them with software was retaliation against their unionization. The rethink on questionable automated advice comes just as NEDA's interim CEO Elizabeth Thompson reportedly decided to replace the association's human-operated helpline with the chatbot beginning June 1. In a statement, the org said on Tuesday: "It came to our attention last night that the current version of the Tessa chatbot, running the Body Positive program, may have given information that was harmful and unrelated to the program." Replace the fleshy troublemakers? NEDA confirmed it had shut down Tessa and was investigating the software's output.
